La satisfacción total del cliente : la estrategia de 25 compañías europeas líderes en calidad de servicio
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| Institution: | Universidad de Panamá |
|---|---|
| Main Author: | |
| Other Authors: | , |
| Format: | Book |
| Language: | Spanish English |
| Published: |
Madrid, España
: McGraw-HILL / Interamericana
, c1993
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| Edition: | 1a. ed. en esp. |
| Subjects: | |
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| LEADER | 01486nam a2200325 i 4500 | ||
|---|---|---|---|
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| 005 | 20151229143422.0 | ||
| 007 | ta | ||
| 008 | 130901s1993 sp |||||| | 00| ||spa d | ||
| 020 | |a 84-481-0142-1 | ||
| 035 | |a 001852 | ||
| 040 | |a SIBIUP |b spa |c SIBIUP | ||
| 041 | 1 | |a spa |h eng | |
| 082 | 0 | 4 | |a 658.812 |b H785 |
| 100 | 1 | |a Horovitz, Jacques | |
| 245 | 1 | 3 | |a La satisfacción total del cliente |b : la estrategia de 25 compañías europeas líderes en calidad de servicio |c / Jacques Horovitz, Michele Jurgens Panak ; traducción, Michel Angstadt. |
| 250 | |a 1a. ed. en esp. | ||
| 260 | |a Madrid, España |b : McGraw-HILL / Interamericana |c , c1993 | ||
| 300 | |a 342 p. ; |c 23 cm | ||
| 500 | |a Título original en inglés: Total customer satisfaction. | ||
| 650 | 2 | 4 | |a CONTROL DE CALIDAD |
| 650 | 2 | 4 | |a PROMOCION DE VENTAS |
| 650 | 2 | 4 | |a RELACIONES PUBLICAS |
| 700 | 1 | |a Panak, Michele Jurgens | |
| 700 | 1 | |9 120911 |a Angstadt , Michel |e tr. | |
| 942 | |c BK |2 ddc | ||
| 999 | |c 1167 |d 1167 | ||
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