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1
by:
Zeithaml, Valarie A.
Other Authors:
Bitner, Mary Jo.
Gremler, Dwayne D.
Velázquez Arellano, Jorge Alberto
Treviño Rosales, Magda Elizabeth
Published: 2009
Published: 2009
Fuente: Universidad Latina de Panamá
Table of Contents: ';
“...Alinear el Diseño y los Estándares del Servicio.--...”
Tipo de Material: Book
